Reboot: Geriatrics, Customer Service And A Tale

medicsmalefemaleCheck out this great reboot of an episode with now EMS1.com’s Greg Friese telling a gruesome story (I’ll give you a hint “Q-Tip”).
It all started with a discussion on geriatric patients and being a good customer service EMS provider.

During this episode Ted Setla stopped in with info on the Feb 12th premiere of The Chronicles of EMS as well. This was back in 2010 but very worth watching even today.

This was a fast 30 minutes. Be sure to leave your comments below.


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The Reality Of Geriatrics In EMS

Ahh yes, the drive to be an EMT. The car wrecks, shootings, heart attacks and cardiac arrests. But once you have that nice EMT card you quickly realize that most of what you are doing are geriatric patients. All with a wide variation of illnesses, history and medication lists long enough to fill way more than that little space on your chart allows.

So I ask you, did you expect that part of EMS? Have you embraced it yet? If not you should. It’s not going to change and it’s certainly not going to get any better. Be sure to jump in on this episode and share your thoughts on this topic.


Show notes:

Thanks to Rommie Duckworth for joining me in Josh’s absence. Check Rom out at Rescue Digest and follow him on Twitter at @romduck

Great input as well from David Aber of EMS Difference. Follow Dave on Twitter at @emsdifference

Watch the Geriatric presentation from the EMS Web Summit here

Get information on the GEMS course here

Find out about the AMLS course by clicking here