What Is Your Non-Emergency Percentage?

medicsmalefemaleDuring this weeks Office Hours Jim, Josh and Dave talk about the never ending flow of non-emergency calls and how that can numb us as EMS providers. It’s important not get complacent and to properly assess each patient. However don’t you think that the crying wolf we deal with in EMS can easily make us fall into just what these patients sometimes perceive us as – A “taxi ride” to the hospital.

Take a listen to the show and pay attention to find out how you can get a free WANTYNU Oxygen Wrench. 

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  1. It’s estimated that nationally 80% of ems calls are bull shit

  2. Greetings! First off I am a HUGE fan, in fact my wife probably hates ya’ll because any road trip over 30 minutes i am usually busting out the headphones and pulling up a podcast 🙂

    Now back to the topic at hand:
    I am a brand new medic(less than 2 months with my certification). Our service is an extremely aggresssive service in thier protocols recently branching into this area of non-critical patients. Our region even with the heavy public education and slow expansion into the community paramedicine providers program are still seeing large amounts of non-emergency transfers to our regions emergency departments. It is extremely frustrating, no one likes high call volume and tons of un-needed reports.

    However our level one trauma facility who owns and funds the regions 911 ambulance system took a fresh approach to the problem. Our medical director re-vamped alot of his protocols into very detailed trees for patient treatment and care. He and his training staff also moved into areas of education not solely into regard of critical diseases and injuries, providing stronger and more well rounded assessment criteria, differentials, signs and symptoms considerations, ect. He then built in a heavy medication availablity with education on what, when, and why to use them. Now on our “non-critical” and critical patients we work toward the goal of creating the least amount of time for that Pt to spend in the ED increasing efficiency. I feel it has worked well. Often unless a very bizzare case arises, we can have the Pt either totally treated so they recieve a evaluation, prescription and are discharged; Or receive and evaluation, possibly some stabilization measures and are admitted. Granted it is not what we want to have happening but I am proud at how our service reacted to a problem that will not be going away anytime soon.

    Appreciate you guys and your podcasts! Keep it up, us newbies out there are listening and learning!

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